We accept order cancellation before the product is shipped or produced. If you want to cancel your order please contact us at email@example.com within 2 hours after you placed the order by sending us an email from your register email. If the order is cancelled you will get a full refund, but due to the specialized nature of custom-made products, we may still charge the part of the custom-made after 12 hours of payment. We cannot cancel the order if the product has already been shipped out.
We accept return on products. Customers have the right to apply for return within 35 days after delivery.
For non-quality related issues, we require you to return directly to our labs to minimize any extra middle transportation, as we encourage decline in energy consumption of transport, an important environmentally friendly practice, reduce pollution caused by delivery, cut down all unnecessary spending and invest more in optimizing price and improving quality. Therefore, We don't provide try-on service and discourage unnecessary shipments for the goal of sustainability. We appreciate your understanding that the returns in this situation are not free .
In pursuit of our goal of being sustainable, we sincerely suggest you check products' details and make sure the product matches for you before you decide to buy, reducing unnecessary shipments and pollution. We add many real life photos and portraits pictures on our website and provide product details with a size guide for your reference. Please check and read carefully to ensure the fit before payment.
Though we have critical standards on our quality requirements and every package was carefully checked before shipping, problems may occur at times during shipment. For any quality problem or our ignorance during shipment, please do not hesitate to get in touch with us, we will put our efforts to solve and provide solutions for your satisfaction.
Let's take some actions together, big and small, for sustainable living and for the good of our planet. We appreciate your kind understanding and great support. Please contact firstname.lastname@example.org for return validation and make sure to follow the return instructions, we will provide a return shipping address after confirmation.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
When you do returns, we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure. To complete your return, we require a receipt or proof of purchase.
If you want to return orders, which include free items of the Buy One Get One promotion, please make sure to return the gift free items together with the full-price products. Otherwise, we will be unable to issue the refund.
All returns must be mailed back to our lab. Failure to complete a return with these instructions may result in us being unable to refund your returned items.
There is a refund amount of different products. You'll get a full refund of non-custom products. The custom-made products due to the specialized nature of the customization are non-refundable. We're not responsible for blur picture due to the customer providing blur picture or design, or any other inaccurate information. So please upload a clear image when you custom products.
The extra shipping costs are non-refundable once the package has been shipped. If you receive a refund, the cost of original order shipping will be deducted from your refund. Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We will issue a refund after your reconfirmation. Refunds will be issued in the same form of payment used for your original order.
Late or Missing Refunds
If you haven’t received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. If you’ve done all these steps and still haven’t received the refund. Please contact email@example.com.